A record of practice.
Professional summary
Grounded in systems thinking and root cause analysis, I examine the assumptions, research practices, processes, and team conditions driving product, insight, and operational gaps. I shape research programs that improve how teams understand problems, prioritize opportunities, and act on evidence.
Selected experience
- 01
Google
Feb 2022 – Mar 2026
Senior User Experience Researcher
YouTube + Android
Led foundational and international research across YouTube and Android, including global creator/viewer research, premium strategy, tablet productivity, multimodal input, quality measurement, and stylus learning experiences.
- 02
DocuSign
Jul 2020 – Jan 2022
Senior User Experience Researcher
Led foundational mixed-method research across Contract Lifecycle Management, mapping end-to-end negotiation behaviors and creating journey and Jobs-to-be-Done frameworks that surfaced opportunities across product areas.
- 03
eBay
May 2018 – Jun 2020
User Experience Researcher
Led mixed-method global seller research for Managed Payments, informing product, design, and business strategy across migration, payments information, navigation, reporting, and seller trust.
Education
Carnegie Mellon University + University of Madeira
Master’s in Human-Computer Interaction
Dual-degree program
California State University, Sacramento
Bachelor of Arts in Social Work
Los Rios Community College District
Associate of Arts in Behavioral Sciences, Social Sciences, and Math & Science
Leadership development
Coro Northern California
Women in Leadership Program Fellow
Aug – Dec 2026
Skills
Strategic & Operational
- International Research & Localization
- Program Leadership
- Process Improvement
- Research Governance
- Risk Mitigation
- Root Cause Analysis
- Systems Thinking
- Vendor Procurement & Management
Qualitative Research
- Concept Testing
- Contextual Inquiry
- Diary Studies
- Ecosystem Mapping
- Ethnography
- Experience Mapping
- Field Studies
- Heuristic Evaluations
- In-Depth Interviews
- Journey Mapping
- Literature Reviews
- Participatory Design
- Personas
- Scenarios
- Storyboards
- Task Analysis
- Usability Testing
Quantitative Research
- Analytics Review
- Benchmarking
- Card Sorting
- Descriptive Statistics
- MaxDiff Design
- Questionnaires
- Survey Design
- Survey Analysis
- Tree Testing
- UX Metrics
Tools
- ChatGPT
- NotebookLM
- Qualtrics
- UserTesting
- UserZoom
- Dscout
- Figma
- Miro
- Lookback
- Respondent
- SurveyMonkey
- Adobe Premiere
Social work + human behavior
Earlier work in social services shaped how I understand people in context and how policies, environments, institutions, and resource constraints influence human experience.
County of Sacramento — Department of Health and Human Services
Human Services Social Worker
2015 – 2016
County of Sacramento — Department of Human Assistance
Human Services Specialist + Eligibility Trainer
2013 – 2015
Northern California InAlliance
Employment Training Specialist
2012 – 2013